This document details the features, fees and services related to the RBC Staff. How do I: View and change my mailing address and personal information Changing your address online affects your primary banking profile (and therefore all accounts without a separately designated address) with RBC Royal Bank. The link to 'Profile and Preferences' is found in the left-hand menu of most pages found within the banking tab under My Accounts. You can customize Online Banking by changing your preferences on the 'Profile and Preferences' page.